Returns & Exchanges
As a perishable food item, we cannot accept returns on chocolate. However, if your order arrives damaged or incorrect, we are committed to making it right.
1
Contact Support
Email us within 48 hours of delivery with your order number and a brief description of the issue.
2
Provide Documentation
Include clear photos of the damaged product and the shipping packaging for our quality control team.
3
Review Process
Our team will review your request within 2 business days to determine eligibility for a replacement or refund.
4
Resolution
If approved, we will ship a replacement immediately or issue a credit to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing